Be sure to know where you stand, watch this video and find out how things work around here.
In sum, we'll buy your home quickly and efficiently, and we never hide extra fees. All associated costs are covered by us—including the fees of an independent solicitor instructed on your behalf.We work to a timeline that suits you, whether that means completing within a few weeks (our average time) or waiting a little longer at your request. If you need to complete sooner, let us know and we'll make it happen! You will then receive 100% of the offer price extended to you (minus any lender redemption costs).
Feel free to get in touch any time if your questions aren't covered in this guide—we have a reputation for providing friendly and attentive customer service and will be happy to talk to you.
Not every home is eligible for our service, so we'll ask you for some basic details about your property when you first contact us. For example, we'll need your postcode. This information will help us assess whether we can approve your house or flat for a cash buy.
Once we've determined that your property is eligible, our team of experts will conduct some research to determine the best offer we can give you. We'll look at comparable houses or flats in your area, and we'll discuss our findings with our property valuation team before contacting you to make a conditional offer.
If you accept our conditional offer, one of our regional staff members will visit your property. These members of our team have detailed knowledge of your area, and they will conduct a home inspection before making you a formal offer. This is also a great opportunity for you to ask them questions in person.
Next, our progression team will call you to arrange for a solicitor to act on your behalf. This will be an independent legal expert, and we'll cover all the related fees. We will fund the necessary searches as well, and have a professional valuation of your property carried out.
Finally, after we receive the formal valuation and all the legal paperwork we need, a member of our completions team will assess our previous offer and instigate completion of our arrangement. If both sides are happy, we'll arrange a suitable date on which to exchange and complete, though we can also do this immediately if you prefer.